Shipping policy

Shipping Policy

At [Dekartly], we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Shipping Methods

We offer the following shipping options:

  • Standard Shipping
  • Express Shipping (if available at checkout)

Shipping options may vary depending on your location and product availability.

2. Order Processing Time

All orders are processed within [2 working days] after confirmation.

  • Orders are processed on business days only (excluding weekends and public holidays).
  • Orders placed after business hours may be processed on the next working day.

3. Delivery Timeframes

Estimated delivery times:

  • Standard Shipping: [5-11 BUSINESS DAYS]
  • Express Shipping: [3-7 BUSINESS DAYS]

Delivery timelines may vary based on your location, courier availability, and external factors.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on your location and selected shipping method.
  • Free shipping may be available on select orders or promotions.

5. Tracking Information

Once your order is shipped, you will receive a confirmation message via email or SMS with:

  • Tracking number
  • Courier partner details
  • Link to track your order in real-time

Please allow up to 24 hours for tracking updates to reflect.

6. Delivery Issues and Delays

While we strive to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Courier partner delays
  • High order volumes
  • Incorrect or incomplete shipping details

If your order is delayed or not delivered, please contact us at [[email protected]] and we will assist you promptly.

7. Failed Deliveries

  • If a delivery attempt fails due to incorrect address or unavailability of the recipient, the courier may reattempt delivery.
  • Re-delivery or return charges (if applicable) may be borne by the customer.

8. International Shipping (If Applicable)

  • We may offer international shipping to selected countries.
  • Delivery timelines and shipping costs vary by destination.
  • Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

9. Contact Us

For any shipping-related queries, feel free to reach out: