Refund policy

Return & Refund Policy

At [Dekartly], we want you to shop with confidence. If something isn’t right, we’re here to help with a simple and fair return and refund process.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in original condition
  • Be returned in its original packaging with all tags (if applicable)
  • Include proof of purchase (order ID or receipt)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within [5 DAYS] of receiving your order.
  • Return requests made after this period may not be accepted.

3. Return Process

To initiate a return:

  1. Email us at [[email protected]] with your order details
  2. Our team will review your request and provide return instructions
  3. Ship the item back as per the instructions provided

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7 working days.
  • The refund will be credited to your original payment method or in case COD or POD customer must have to provide details for smooth refund.

Please note: It may take additional time for your bank or payment provider to reflect the refund.

5. Exchange Options

  • We offer exchanges for defective, damaged, or incorrect items.
  • If you need an exchange, please contact us at [[email protected]].
  • Exchanges are subject to product availability.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within [5 DAYS] of delivery
  • Share clear photos or videos of the issue
  • We will arrange a replacement or full refund at no extra cost

7. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as non-returnable on the product page
  • Personal use or hygiene-related products
  • Perishable goods (if applicable)
  • Gift cards or downloadable products
  • All consumable items

8. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost.
  • For all other returns, shipping charges may be borne by the customer.

9. Cancellations

  • Orders can be cancelled before they are shipped.
  • Once shipped, cancellation may not be possible, and the return policy will apply instead.

10. Contact Us

If you have any questions or need assistance, feel free to reach out: